New to The Crimson Closet?
Welcome to The Crimson Closet. All the items you see are available to buy online. Simply click on the item you wish to buy, select the size or colour required and click "add to cart". You can then go back and add additional items to your basket or "proceed to checkout".
The Crimson Closet has a unique "made to order" approach to prom wear, occasion wear and eveningwear. Our order times as stated are between 3 weeks and 6 weeks of ordering therefore if you have special requirements for your garment e.g. please add straps, we will do our best to fulfil your request. With this in mind, any special size requests or design specifications maybe forwarded to our enquiries prior to ordering even so we cannot guarantee this will be produced and certain styles may not permit changes.
Please note you will need your credit, debit or charge card details, including the billing address (the address to where the card bills and statements are sent). For existing customers; you will also need your Crimson Closet account details.
Do we have a Catalogue?
No, The Crimson Closet is an online store only and provides no catalogue material. The Crimson Closet does have a monthly newsletter, with the all the latest events and style news. Simply, subscribe to the newsletter when creating you account.
If you do not wish to receive the newsletter, you can easily unsubscribe. (Please contact Enquiries if you want to unsubscribe.)
Do we have a Shop?
No, we do not have a shop, we are a UK based Internet Retailer.
Do we have Telephone Details?
We prefer you to contact us via e-mail - this enables us to respond to all your queries quickly and efficiently. Corresponding via e-mail has a lower cost to us than a call centre, and we have built this lower cost into our prices passing the savings on to you. Please note that in surveys, customers have overwhelmingly and consistently said they wanted cheaper prices over anything else.
Do we Wholesale?
Yes, if you are an agent or distributor interested in selling our products on please contact Enquiries
Do we advertise other Suppliers?
Maybe, if you are interested in selling your products on thecrimsoncloset.co.uk please contact Enquiries
Delivery Details
Can I pick up my order?
Unfortunately it is not possible to pick up orders from our warehouse.
The countries we deliver to:
Presently we only sell within the UK with the hope of selling worldwide within the near future. Please keep checking on the website for delivery changes.
Import charges:
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Courier companies used:
We use Royal Mail, Parcelforce and Interlink Express, DHL for deliveries within the UK. We use Royal Mail, DHL and Parcelforce to Europe and Worldwide.
Signing for Delivery
If you place your order using our Standard Delivery service, all orders require a signature, so we are unable to leave your order in a safe place.
Anyone at the specified delivery address can sign for the goods.
BFPO addresses
Most orders can be delivered to BFPO addresses. However, this is not possible for orders weighing over 2Kg that are being sent to BFPO addresses in the 600's and 700's. We therefore recommend, if placing an order containing multiple large items such as boots, suits or coats and jackets, that you place two orders, keeping each bulky item separate. If your order does weigh over 2Kg your entire parcel will be sent back to us.
Please also note that Delivery to BFPO addresses is only available on Standard Delivery, at a cost of £3.95, and that during registration you must enter your BFPO address as UK, rather than the country where you are posted. When we ship to BFPO addresses, Royal Mail delivers the parcel to the British Forces postal office in London, where the parcel is signed for. It is then the responsibility of the British Forces to ensure that the parcel is delivered to the correct location.
Delivery Timeframe
Your order will be despatched between 3 weeks and 6 weeks from date of order. Please note that all products are made to order and therefore do take time for manufacture. With this in mind, any special size requests or design specifications maybe forwarded to our enquiries prior to ordering but we cannot guarantee this will be produced and certain styles may not permit changes.
UK Standard Delivery: £3.95
Before placing your order, please note:
Deliveries cannot be specified to a particular time and date and can only be estimate within the timeframe given at ordering. However, a confirmation will be emailed on completion of your order and when it was despatched.
After your order has shipped:
If you need to change your delivery address after you have placed an order please inform enquiries on Enquiries
Multiple Shipments:
If your order is made up of multiple items, some items may be dispatched separately. If this does happen, you will only pay one delivery charge, and we will send you two dispatch confirmation e-mails to advise which items have been dispatched in each parcel. Please note that your entire order should be delivered within the same delivery period, however each parcel may arrive at a different time.
Standard Delivery Only - approximately 4-8 working days from Despatch Confirmation. Cost subject to weight*
* The cost of shipping is calculated automatically on the billing page once the delivery destination is confirmed. Please note most orders require a signature on receipt.
Payments
We accept the following cards:
We accept the following currencies:
UK Pound Sterling (GBP)
Payment Methods
We only accept payment by Credit Card, Charge Card or Debit card on the Internet. Please note we DO NOT accept the following payment methods:
Payment on Delivery
Email
Instalments
Splashplastic
Cheque
Bank Transfer
Postal Order
PayPal
Laser Card
We accept cards issued from most major countries. Please note, we are presently only delivering orders within the UK.
Changing Currency on the site:
To change currency, simply select the country whose currency you would like to view the site in from the drop down box, which can be found at the top right of every page.
Safe to order:
We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it. This technology includes the following features:
Authentification - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
Data Integrity - this checks the data being transferred to ensure it has not been altered
Our Guarantee...
In the unlikely event that your card is used fraudulently, your bank or card issuer cannot hold you liable for more than £50.00 of fraudulent charges. If for any reason your bank or card issuer does hold you liable The Crimson Closet will cover you for the liability up to the full £50.00, provided the unauthorised use of your card resulted through no fault of your own from purchases made at The Crimson Closet whilst using the secure server. In the unlikely incidence of unauthorised use of your card you must report the incident immediately to your credit card provider in order to qualify for security protection.
Do I have to order online?
Ordering over the internet with The Crimson Closet is the safest and most secure method of paying and therefore we only accept orders placed online.
Additional Information Required:
When you place an order with The Crimson Closet, our system goes through a series of checks to validate the information you have provided.
Regrettably, it is not always possible for us to confirm all of the details, and this is why we request additional information. This helps us to verify your identity, and ensure that the credit/debit card has not been used fraudulently.
Whilst your account is being cleared we will not debit your credit card. When an order is submitted, The Crimson Closet obtain authorisation from your card issuer to debit your account. However, the funds are only reserved for us as we do not debit the account until the order is sent to our warehouse for dispatch.
When Will I be Charged?
When you reach the final billing page and press "Submit Your Order" we will immediately contact your bank/card issuer for authorisation to take payment from your account.
If the payment is authorised, you will receive an e-mail within a few minutes confirming your order, and payment will be taken from your account shortly afterwards.
If payment is authorised but we have a query with your order, an e-mail will be sent to you to advise you of the nature of the query. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.
If the payment is not authorised by your bank or card issuer, you will receive an e-mail within a few minutes advising you of the reason why. (Please note some issuing banks may still reserve your funds for a period of time).
Gift Vouchers
Unfortunately we do not currently sell gift vouchers.
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